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Privacy Policy

Thrive NeuroBloom Consultancy (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care, respect and transparency.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, make an enquiry, or use our services.

1. Who We Are

Thrive NeuroBloom Consultancy
Odense, Denmark / London, UK
Email: hello.thriveneurobloom@gmail.com

We provide specialist consultancy and support for parents and families of neurodivergent children.

For the purposes of data protection law, we act as the Data Controller for the personal information we collect.

2. What Information We Collect

We may collect and process the following information:

Information you provide directly

  • Your name and contact details (email address, telephone number, country/time zone)

  • Information about your child (age, developmental profile, needs) that you choose to share

  • Booking information when you schedule a consultation or service

  • Payment-related information (processed securely through third-party providers such as Wix, Stripe, or PayPal – we do not store full card details)

  • Any documents you choose to send (e.g. reports, school letters, EHCP documents)

Information collected automatically (via the website)

  • IP address

  • Browser type and device information

  • Basic analytics on how you use the site (pages visited, time on page etc.), via cookies or similar technologies.

3. How We Use Your Information

We use your information to:

  • Provide and manage our services

  • Respond to enquiries and communicate with you

  • Arrange and manage bookings, sessions and follow-up support

  • Prepare written plans, reports or recommendations

  • Process payments and invoicing

  • Maintain appropriate client records

  • Improve our services and website

  • Comply with legal or regulatory obligations where required

We do not sell your data to third parties.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Contract: to provide the services you have requested

  • Legitimate Interests: to run and improve our services in a way that is expected and respects your rights

  • Consent: where you explicitly agree (e.g. newsletter, sharing limited information with a third party at your request)

  • Legal Obligation: where we must retain certain records for legal, tax or safeguarding reasons

You may withdraw consent at any time where consent is the legal basis.

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss or misuse.

  • Digital records are stored on secure, password-protected systems

  • Access is limited to those who need to see the information for professional reasons

  • We only keep data for as long as necessary for the purposes described in this Policy, or as required by law or professional guidance

6. Sharing of Information

We may share limited information with:

  • Service providers who support our business (e.g. Wix, Zoom, payment processors), strictly for delivering our services

  • Other professionals (e.g. therapists, schools) only with your explicit consent, unless there is a serious safeguarding concern

  • Authorities or safeguarding bodies, if we believe there is a risk of significant harm to a child or vulnerable person

We do not share your information for marketing by third parties.

Some service providers may be located outside your home country. Where this occurs, we take reasonable steps to ensure an appropriate level of protection.

7. Your Rights

Depending on your location, you may have rights over your personal information, including:

  • The right to access your data

  • The right to correct inaccurate data

  • The right to request deletion (in some circumstances)

  • The right to restrict or object to certain types of processing

  • The right to data portability

  • The right to withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at:

hello.thriveneurobloom@gmail.com

8. Children’s Data

Our services are directed to parents and carers.
Information about children is collected and used only for the purpose of providing professional support to the family. We always aim to handle such information with extra sensitivity and care.

9. Retention

We keep client-related information for as long as reasonably necessary:

  • To provide services and follow-up support

  • To comply with legal or professional obligations

  • To maintain accurate records of the professional work carried out

After this period, data is securely deleted or anonymised.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

Last updated: 01/12/2025

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Cookies & Tracking

Our website is hosted on platforms such as Wix, which use cookies and similar technologies to:

  • Help the site function correctly

  • Enable security and performance

  • Provide basic analytics (e.g. which pages are visited)

  • Remember certain preferences (where available)

You can control cookies through your browser settings.
By continuing to use this website, you agree to the use of essential cookies.
For more details on how Wix uses cookies, please see Wix’s own Cookies Policy.

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